Your safety matters to us. While TodoHoliday.com connects guests and hosts, every stay is unique. We encourage both guests and property owners to take practical steps to create a safe and comfortable experience.

This page outlines general safety guidance, booking tips, and what to do if something goes wrong.

Before You Book

Taking a few minutes to review a listing carefully can prevent misunderstandings later.

• Read the full property description.

• Review house rules and cancellation policies.

• Check amenities and sleeping arrangements.

• Look at reviews from previous guests.

• Use our secure messaging system to ask the host any questions before booking.

Always complete your reservation and payment directly through TodoHoliday.com. Avoid sending money outside the platform.

Communication and Payments

For your protection:

• Keep all communication within the TodoHoliday.com messaging system.

• Never transfer funds via bank transfer, cryptocurrency, or third-party payment apps outside the platform.

• Be cautious of urgent payment requests or unusual instructions.

If something feels suspicious, contact us before proceeding.

Arrival and Check-In

When you arrive at the property:

• Confirm the address matches your booking confirmation.

• Check that safety features such as smoke detectors and locks are present and functional.

• Review emergency exits and any house safety instructions.

If you notice anything unsafe or significantly different from the listing, contact the host immediately through the platform.

During Your Stay

Basic precautions can make your stay safer:

• Lock doors and windows when leaving the property.

• Keep valuables secure.

• Follow house rules provided by the host.

• Use appliances and equipment as instructed.

If you experience a maintenance issue or safety concern, notify the host as soon as possible so it can be addressed.

Emergency Situations

In case of a serious emergency:

• Contact local emergency services immediately. In Spain, dial 112.

• Seek medical or police assistance first if needed.

• Once safe, notify the host and contact TodoHoliday.com support.

We can help coordinate communication and document the situation, but emergency services should always be contacted first in urgent cases.

Host Safety Guidelines

We also encourage hosts to maintain safe properties by:

• Installing working smoke and carbon monoxide detectors where required.

• Providing clear emergency instructions.

• Maintaining secure locks on all external doors and windows.

• Ensuring the property meets local health and safety regulations.

• Keeping the space clean and hazard-free.

Hosts are responsible for complying with all local laws and safety requirements.

Reviews and Transparency

Reviews help maintain trust within our community. After each stay, guests and hosts are encouraged to leave honest feedback. This helps future users make informed decisions.

If you believe a listing is unsafe or inaccurate, report it through your account or contact us directly.

Respect and Non-Discrimination

We expect all users to treat one another with respect. Discrimination, harassment, threats, or unsafe behavior are not tolerated on TodoHoliday.com.

We reserve the right to suspend or remove users who violate these standards.

Travel Preparation

Before traveling, consider:

• Purchasing travel insurance.

• Reviewing local laws and customs.

• Checking visa and entry requirements.

• Understanding local transportation options.

Preparation reduces risk and helps avoid unexpected disruptions.

Report a Concern

If you feel unsafe, experience inappropriate behavior, or notice a serious issue with a listing, contact us immediately:

TodoHoliday.com
Benalmádena, Malaga, Spain
Phone: +34 606 532 572
Email: info@todoholiday.com

We take safety concerns seriously and will review each report carefully.